PROCEDURES AND PROTOCOLS

• The on-boarding process begins with the Asset Manager (A.M.) assigning the Broker on the mandatory IRF.
• Asset Manager will attach BPOs and comparables along with any current photo addendum.
• All utilities should be turned ON during pre-marketing. If utilities cannot be turned on, the reason must be mentioned on the Initial Request Form (IRF) PDF.
• An email alert will be sent to the Broker providing instructions on how to complete, sign-off, and submit the IRF back to the A.M.
• Once reviewed, the IRF form is also signed off by the A.M., certifying that all information is correct.
• During this time, current asset photos will be uploaded by Broker via Constructive Renovations Photo Management Site.
• SPOC reviews information, documents and submits bid request via Constructive Renovations Application.
• Broker will be contacted by Phase 1 Repair Specialist to confirm IRF accuracy and utility status remains as noted.
• Once inspections and estimates are obtained and reviewed by C.R and SPOC, the Broker will be contacted to schedule a pre-walk for scope review on all necessary repairs.
• Broker will then meet contractor on-site to finalize work scope prior to approval.
• It is required for Brokers to perform weekly walk-throughs and provide updates regarding approved repairs and any concerns/challenges to the Phase 3 coordinator.
• Upon completion, Broker will perform a final walk-through and submit the mandatory broker sign-off document or, if necessary, attach a punch list to be accompanied by pictures for each line item on the approval. Link